Add comment to tikets + send_notif mails

tickets/admin.py

@@ -25,13 +25,15 @@ Ticket preferences model
 
 
 from django.contrib import admin
-from .models import Ticket
+from .models import Ticket, CommentTicket
 
 from reversion.admin import VersionAdmin
 
 class TicketAdmin(VersionAdmin):
-    """Gestion des ticket"""
+    pass
 
+class CommentTicketAdmin(VersionAdmin):
     pass
 
 admin.site.register(Ticket, TicketAdmin)
+admin.site.register(CommentTicket, CommentTicketAdmin)

tickets/forms.py

@@ -31,7 +31,7 @@ from re2o.field_permissions import FieldPermissionFormMixin
 from re2o.mixins import FormRevMixin
 from django.utils.translation import ugettext_lazy as _
 
-from .models import Ticket
+from .models import Ticket, CommentTicket
 
 
 class NewTicketForm(FormRevMixin, ModelForm):
@@ -48,7 +48,7 @@ class NewTicketForm(FormRevMixin, ModelForm):
             self.fields.pop('email')
             self.instance.user = request.user
         self.fields['description'].help_text = render_to_string('tickets/help_text.html')
-        self.instance.request = request
+        self.instance.language = getattr(request, "LANGUAGE_CODE", "en") 
 
 
 class EditTicketForm(FormRevMixin, ModelForm):
@@ -62,3 +62,16 @@ class EditTicketForm(FormRevMixin, ModelForm):
         super(EditTicketForm, self).__init__(*args, **kwargs)
         self.fields['email'].required = False
 
+
+class CommentTicketForm(FormRevMixin, ModelForm):
+    """Edit and create comment to a ticket"""
+
+    class Meta:
+        model = CommentTicket
+        fields = ["comment"]
+
+    def __init__(self, *args, **kwargs):
+        prefix = kwargs.pop("prefix", self.Meta.model.__name__)
+        super(CommentTicketForm, self).__init__(*args, prefix=prefix, **kwargs)
+        self.fields["comment"].label = _("comment")
+

tickets/locale/fr/LC_MESSAGES/django.po

@@ -21,7 +21,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: 2.5\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2020-04-22 22:06+0200\n"
+"POT-Creation-Date: 2020-04-23 03:10+0200\n"
 "PO-Revision-Date: 2019-11-16 00:35+0100\n"
 "Last-Translator: Laouen Fernet <laouen.fernet@supelec.fr>\n"
 "Language-Team: \n"
@@ -30,44 +30,68 @@ msgstr ""
 "Content-Type: text/plain; charset=UTF-8\n"
 "Content-Transfer-Encoding: 8bit\n"
 
-#: tickets/models.py:54
+#: tickets/forms.py:76
+msgid "comment"
+msgstr "commentaire"
+
+#: tickets/models.py:57
 msgid "Title of the ticket."
 msgstr "Titre du ticket."
 
-#: tickets/models.py:63
+#: tickets/models.py:66
 msgid "An email address to get back to you."
 msgstr "Une adresse mail pour vous recontacter."
 
-#: tickets/models.py:69
+#: tickets/models.py:70
+msgid "Language of the ticket."
+msgstr "Langue des tickets"
+
+#: tickets/models.py:74 tickets/models.py:170
 msgid "Can view a ticket object"
 msgstr "Peut voir un objet ticket"
 
-#: tickets/models.py:70
+#: tickets/models.py:75 tickets/models.py:171
 msgid "ticket"
 msgstr "ticket"
 
-#: tickets/models.py:71
+#: tickets/models.py:76 tickets/models.py:172
 msgid "tickets"
 msgstr "tickets"
 
-#: tickets/models.py:75
+#: tickets/models.py:80
 #, python-format
 msgid "Ticket from %(name)s. Date: %(date)s."
 msgstr "Ticket de %(name)s. Date : %(date)s."
 
-#: tickets/models.py:77
+#: tickets/models.py:82
 #, python-format
 msgid "Anonymous ticket. Date: %s."
 msgstr "Ticket anonyme. Date : %s."
 
-#: tickets/models.py:111
+#: tickets/models.py:90 tickets/templates/tickets/aff_ticket.html:52
+msgid "Anonymous user"
+msgstr "Utilisateur anonyme"
+
+#: tickets/models.py:128
 msgid "You don't have the right to view other tickets than yours."
 msgstr "Vous n'avez pas le droit de voir d'autres tickets que les vôtres."
 
-#: tickets/models.py:123
+#: tickets/models.py:140 tickets/models.py:214
 msgid "You don't have the right to view the list of tickets."
 msgstr "Vous n'avez pas le droit de voir la liste des tickets."
 
+#: tickets/models.py:187
+msgid "You don't have the right to view other tickets comments than yours."
+msgstr "Vous n'avez pas le droit de voir d'autres tickets que les vôtres."
+
+#: tickets/models.py:202
+msgid "You don't have the right to edit other tickets comments than yours."
+msgstr "Vous n'avez pas le droit d'éditer d'autres tickets que les vôtres."
+
+#: tickets/models.py:232
+msgid "Update of your ticket"
+msgstr "Mise à jour de votre ticket"
+
 #: tickets/preferences/forms.py:44
 msgid "Publish address"
 msgstr "Adresse mail de publication"
@@ -87,7 +111,7 @@ msgstr "Options des tickets"
 msgid "Can view tickets options"
 msgstr "Peut voir les options des tickets"
 
-#: tickets/templates/tickets/aff_ticket.html:31
+#: tickets/templates/tickets/aff_ticket.html:32
 #: tickets/templates/tickets/contact.html:4
 #: tickets/templates/tickets/index.html:29
 #: tickets/templates/tickets/preferences.html:6
@@ -95,57 +119,79 @@ msgstr "Peut voir les options des tickets"
 msgid "Tickets"
 msgstr "Tickets"
 
-#: tickets/templates/tickets/aff_ticket.html:35
+#: tickets/templates/tickets/aff_ticket.html:36
 #, python-format
 msgid "Ticket #%(id)s"
 msgstr "Ticket #%(id)s"
 
-#: tickets/templates/tickets/aff_ticket.html:37
+#: tickets/templates/tickets/aff_ticket.html:38
 #: tickets/templates/tickets/aff_tickets.html:58
 msgid "Solved"
 msgstr "Résolu"
 
-#: tickets/templates/tickets/aff_ticket.html:39
+#: tickets/templates/tickets/aff_ticket.html:40
 msgid "Not solved"
 msgstr "Non résolu"
 
-#: tickets/templates/tickets/aff_ticket.html:45
+#: tickets/templates/tickets/aff_ticket.html:46
 msgid "Opened by"
 msgstr "Ouvert par"
 
-#: tickets/templates/tickets/aff_ticket.html:51
+#: tickets/templates/tickets/aff_ticket.html:56
-msgid "Anonymous user"
-msgstr "Utilisateur anonyme"
-
-#: tickets/templates/tickets/aff_ticket.html:55
 msgid "Response address: "
 msgstr "Adresse de réponse : "
 
-#: tickets/templates/tickets/aff_ticket.html:55
+#: tickets/templates/tickets/aff_ticket.html:56
 msgid "Response to your ticket"
 msgstr "Réponse à votre ticket"
 
-#: tickets/templates/tickets/aff_ticket.html:60
-msgid "Title:"
-msgstr "Titre :"
-
 #: tickets/templates/tickets/aff_ticket.html:61
-msgid "Description:"
+msgid "Add a comment "
-msgstr "Description :"
+msgstr "Ajouter un commentaire"
 
-#: tickets/templates/tickets/aff_ticket.html:65
+#: tickets/templates/tickets/aff_ticket.html:64
-msgid "Edit this ticket"
+#: tickets/templates/tickets/preferences.html:14 tickets/views.py:153
-msgstr "Modifier le ticket."
+msgid "Edit"
+msgstr "Modifier"
 
-#: tickets/templates/tickets/aff_ticket.html:67
+#: tickets/templates/tickets/aff_ticket.html:66
 msgid "Mark as solved"
 msgstr "Marquer comme résolu"
 
-#: tickets/templates/tickets/aff_ticket.html:69
+#: tickets/templates/tickets/aff_ticket.html:68
 msgid "Mark as unsolved"
 msgstr "Marquer comme non résolu"
 
-#: tickets/templates/tickets/aff_ticket.html:78
+#: tickets/templates/tickets/aff_ticket.html:76
+msgid "Title:"
+msgstr "Titre :"
+
+#: tickets/templates/tickets/aff_ticket.html:77
+#: tickets/templates/tickets/aff_ticket.html:84
+msgid "Description:"
+msgstr "Description :"
+
+#: tickets/templates/tickets/aff_ticket.html:83
+msgid "Comment "
+msgstr "Commentaire"
+
+#: tickets/templates/tickets/aff_ticket.html:83
+msgid " added by "
+msgstr " ajouté par "
+
+#: tickets/templates/tickets/aff_ticket.html:83
+msgid " on "
+msgstr " le "
+
+#: tickets/templates/tickets/aff_ticket.html:87
+msgid "Edit this comment "
+msgstr "Modifier le commentaire"
+
+#: tickets/templates/tickets/aff_ticket.html:90
+msgid "Delete this comment "
+msgstr "Supprimer ce commentaire"
+
+#: tickets/templates/tickets/aff_ticket.html:99
 msgid "All tickets"
 msgstr "Tous les tickets"
 
@@ -200,6 +246,21 @@ msgstr ""
 msgid "Open a ticket"
 msgstr "Ouvrir un ticket"
 
+#: tickets/templates/tickets/delete.html:29
+msgid "Deletion of tickets"
+msgstr "Suppression de tickets"
+
+#: tickets/templates/tickets/delete.html:35
+#, python-format
+msgid ""
+"Warning: are you sure you want to delete this %(objet_name)s object "
+"( %(objet)s )?"
+msgstr ""
+
+#: tickets/templates/tickets/delete.html:36
+msgid "Confirm"
+msgstr "Confirmer"
+
 #: tickets/templates/tickets/edit.html:34
 msgid "Ticket opening"
 msgstr "Ouverture de ticket"
@@ -242,10 +303,6 @@ msgstr "Liste des tickets"
 msgid "Manage the tickets"
 msgstr "Gérer les tickets"
 
-#: tickets/templates/tickets/preferences.html:14
-msgid "Edit"
-msgstr "Modifier"
-
 #: tickets/templates/tickets/preferences.html:21
 msgid "Publication email address"
 msgstr "Adresse mail de publication"
@@ -258,18 +315,38 @@ msgstr "Pas d'adresse mail, les tickets ne seront pas publiés."
 msgid "No tickets"
 msgstr "Pas de tickets"
 
-#: tickets/views.py:56
+#: tickets/views.py:62
 msgid ""
 "Your ticket has been succesfully opened. We will take care of it as soon as "
 "possible."
 msgstr ""
 "Votre ticket a bien été ouvert. Nous nous en occuperons dès que possible."
 
-#: tickets/views.py:102
+#: tickets/views.py:109
 msgid "Ticket has been updated successfully"
 msgstr "Le ticket a été mis à jour"
 
-#: tickets/views.py:123 tickets/views.py:148
+#: tickets/views.py:130
+msgid "This comment was added."
+msgstr "Le commentaire a été ajouté"
+
+#: tickets/views.py:135
+msgid "Add a comment"
+msgstr "Ajouter un commentaire"
+
+#: tickets/views.py:148
+msgid "This comment was edited."
+msgstr "Le commentaire a été édité"
+
+#: tickets/views.py:164
+msgid "The comment was deleted."
+msgstr "Le commentaire a été supprimé"
+
+#: tickets/views.py:169
+msgid "Ticket Comment"
+msgstr "Commentaire de ticket"
+
+#: tickets/views.py:183 tickets/views.py:208
 msgid "Never"
 msgstr "Jamais"
 
@@ -298,9 +375,6 @@ msgstr "Jamais"
 #~ "Vous n'êtes pas authentifié. Veuillez vous connecter ou fournir une "
 #~ "adresse mail pour que nous puissions vous recontacter."
 
-#~ msgid "Open the ticket"
-#~ msgstr "Ouvrir le ticket"
-
 #~ msgid "Email language"
 #~ msgstr "Langue du mail"
 

tickets/migrations/0005_auto_20200422_2309.py

@@ -0,0 +1,40 @@
+# -*- coding: utf-8 -*-
+# Generated by Django 1.11.28 on 2020-04-22 21:09
+from __future__ import unicode_literals
+
+from django.db import migrations, models
+import django.db.models.deletion
+import re2o.mixins
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('tickets', '0004_auto_20200422_2127'),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='CommentTicket',
+            fields=[
+                ('id', models.AutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('date', models.DateTimeField(auto_now_add=True)),
+                ('comment', models.TextField(max_length=4095)),
+            ],
+            options={
+                'verbose_name': 'ticket',
+                'verbose_name_plural': 'tickets',
+                'permissions': (('view_commentticket', 'Can view a ticket object'),),
+            },
+            bases=(re2o.mixins.AclMixin, models.Model),
+        ),
+        migrations.AlterModelOptions(
+            name='ticket',
+            options={'permissions': (('view_ticket', 'Can view a ticket object'),), 'verbose_name': 'ticket', 'verbose_name_plural': 'tickets'},
+        ),
+        migrations.AddField(
+            model_name='commentticket',
+            name='parent_ticket',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to='tickets.Ticket'),
+        ),
+    ]

tickets/migrations/0006_auto_20200423_0202.py

@@ -0,0 +1,31 @@
+# -*- coding: utf-8 -*-
+# Generated by Django 1.11.28 on 2020-04-23 00:02
+from __future__ import unicode_literals
+
+from django.conf import settings
+from django.db import migrations, models
+import django.db.models.deletion
+import django.utils.timezone
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+        ('tickets', '0005_auto_20200422_2309'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='commentticket',
+            name='created_at',
+            field=models.DateTimeField(auto_now_add=True, default=django.utils.timezone.now),
+            preserve_default=False,
+        ),
+        migrations.AddField(
+            model_name='commentticket',
+            name='created_by',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='ticket_comment', to=settings.AUTH_USER_MODEL),
+            preserve_default=False,
+        ),
+    ]

tickets/migrations/0007_ticket_language.py

@@ -0,0 +1,20 @@
+# -*- coding: utf-8 -*-
+# Generated by Django 1.11.28 on 2020-04-23 01:05
+from __future__ import unicode_literals
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('tickets', '0006_auto_20200423_0202'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='ticket',
+            name='language',
+            field=models.CharField(default='en', help_text='Language of the ticket.', max_length=16),
+        ),
+    ]

tickets/models.py

@@ -29,6 +29,9 @@ from django.utils.translation import ugettext_lazy as _
 from django.template import loader
 from django.db.models.signals import post_save
 from django.dispatch import receiver
+from django.utils.functional import cached_property
+
+from reversion.models import Version
 
 from re2o.mixins import AclMixin
 from django.core.mail import EmailMessage
@@ -63,10 +66,12 @@ class Ticket(AclMixin, models.Model):
         help_text=_("An email address to get back to you."), max_length=100, null=True
     )
     solved = models.BooleanField(default=False)
-    request = None
+    language = models.CharField(
+        max_length=16, help_text=_("Language of the ticket."), default="en" 
+    )
 
     class Meta:
-        permissions = (("view_tickets", _("Can view a ticket object")),)
+        permissions = (("view_ticket", _("Can view a ticket object")),)
         verbose_name = _("ticket")
         verbose_name_plural = _("tickets")
 
@@ -76,13 +81,25 @@ class Ticket(AclMixin, models.Model):
         else:
             return _("Anonymous ticket. Date: %s.") % (self.date)
 
+    @cached_property
+    def opened_by(self):
+        """Return full name of this ticket opener"""
+        if self.user:
+            return self.user.get_full_name()
+        else:
+            return _("Anonymous user") 
+
+    @cached_property
+    def get_mail(self):
+        """Return the mail of the owner of this ticket"""
+        return self.email or self.user.get_mail 
+
     def publish_mail(self):
         site_url = GeneralOption.get_cached_value("main_site_url")
         to_addr = TicketOption.get_cached_value("publish_address")
         context = {"ticket": self, "site_url": site_url}
 
-        language = getattr(self.request, "LANGUAGE_CODE", "en")
+        if self.language == "fr":
-        if language == "fr":
             obj = "Nouveau ticket ouvert"
             template = loader.get_template("tickets/publication_mail_fr")
         else:
@@ -94,7 +111,7 @@ class Ticket(AclMixin, models.Model):
             template.render(context),
             GeneralOption.get_cached_value("email_from"),
             [to_addr],
-            reply_to=[self.email],
+            reply_to=[self.get_mail],
         )
         mail_to_send.send(fail_silently=False)
 
@@ -103,13 +120,13 @@ class Ticket(AclMixin, models.Model):
         """ Check that the user has the right to view the ticket
         or that it is the author"""
         if (
-            not user_request.has_perm("tickets.view_tickets")
+            not user_request.has_perm("tickets.view_ticket")
             and self.user != user_request
         ):
             return (
                 False,
                 _("You don't have the right to view other tickets than yours."),
-                ("tickets.view_tickets",),
+                ("tickets.view_ticket",),
             )
         else:
             return True, None, None
@@ -117,13 +134,13 @@ class Ticket(AclMixin, models.Model):
     @staticmethod
     def can_view_all(user_request, *_args, **_kwargs):
         """ Check that the user has access to the list of all tickets"""
-        can = user_request.has_perm("tickets.view_tickets")
+        can = user_request.has_perm("tickets.view_ticket")
         return (
             can,
             _("You don't have the right to view the list of tickets.")
             if not can
             else None,
-            ("tickets.view_tickets",),
+            ("tickets.view_ticket",),
         )
 
     def can_create(user_request, *_args, **_kwargs):
@@ -131,6 +148,97 @@ class Ticket(AclMixin, models.Model):
         return True, None, None
 
 
+class CommentTicket(AclMixin, models.Model):
+    """A comment of a ticket"""
+    date = models.DateTimeField(auto_now_add=True)
+    comment = models.TextField(
+        max_length=4095,
+        blank=False,
+        null=False,
+    )
+    parent_ticket = models.ForeignKey(
+        "Ticket", on_delete=models.CASCADE
+    )
+    created_at = models.DateTimeField(auto_now_add=True)
+    created_by = models.ForeignKey(
+        "users.User",
+        on_delete=models.CASCADE,
+        related_name="ticket_comment",
+    )
+
+    class Meta:
+        permissions = (("view_commentticket", _("Can view a ticket object")),)
+        verbose_name = _("ticket")
+        verbose_name_plural = _("tickets")
+
+    @cached_property
+    def comment_id(self):
+        return CommentTicket.objects.filter(parent_ticket=self.parent_ticket, pk__lt=self.pk).count() + 1
+
+    def can_view(self, user_request, *_args, **_kwargs):
+        """ Check that the user has the right to view the ticket comment
+        or that it is the author"""
+        if (
+            not user_request.has_perm("tickets.view_commentticket")
+            and self.parent_ticket.user != user_request
+        ):
+            return (
+                False,
+                _("You don't have the right to view other tickets comments than yours."),
+                ("tickets.view_commentticket",),
+            )
+        else:
+            return True, None, None
+
+    def can_edit(self, user_request, *_args, **_kwargs):
+        """ Check that the user has the right to edit the ticket comment
+        or that it is the author"""
+        if (
+            not user_request.has_perm("tickets.edit_commentticket")
+            and (self.parent_ticket.user != user_request or self.parent_ticket.user != self.created_by)
+        ):
+            return (
+                False,
+                _("You don't have the right to edit other tickets comments than yours."),
+                ("tickets.edit_commentticket",),
+            )
+        else:
+            return True, None, None
+
+    @staticmethod
+    def can_view_all(user_request, *_args, **_kwargs):
+        """ Check that the user has access to the list of all tickets comments"""
+        can = user_request.has_perm("tickets.view_commentticket")
+        return (
+            can,
+            _("You don't have the right to view the list of tickets.")
+            if not can
+            else None,
+            ("tickets.view_commentticket",),
+        )
+
+    def __str__(self):
+        return "Comment " + str(self.comment_id) + " on " + str(self.parent_ticket)
+
+    def publish_mail(self):
+        site_url = GeneralOption.get_cached_value("main_site_url")
+        to_addr = TicketOption.get_cached_value("publish_address")
+        context = {"comment": self, "site_url": site_url}
+
+        if self.parent_ticket.language == "fr":
+            template = loader.get_template("tickets/update_mail_fr")
+        else:
+            template = loader.get_template("tickets/update_mail_en")
+        obj = _("Update of your ticket")
+        mail_to_send = EmailMessage(
+            obj,
+            template.render(context),
+            GeneralOption.get_cached_value("email_from"),
+            [to_addr, self.parent_ticket.get_mail],
+        )
+        mail_to_send.send(fail_silently=False)
+
+
 @receiver(post_save, sender=Ticket)
 def ticket_post_save(**kwargs):
     """ Send the mail to publish the new ticket """
@@ -138,3 +246,12 @@ def ticket_post_save(**kwargs):
         if TicketOption.get_cached_value("publish_address"):
             ticket = kwargs["instance"]
             ticket.publish_mail()
+
+
+@receiver(post_save, sender=CommentTicket)
+def comment_post_save(**kwargs):
+    """ Send the mail to publish the new comment """
+    if kwargs["created"]:
+        if TicketOption.get_cached_value("publish_address"):
+            comment = kwargs["instance"]
+            comment.publish_mail()

tickets/templates/tickets/aff_ticket.html

@@ -26,6 +26,7 @@ with this program; if not, write to the Free Software Foundation, Inc.,
 {% load bootstrap3 %}
 {% load i18n %}
 {% load humanize %}
+{% load logs_extra %}
 {% load acl %}
 
 {% block title %}{% trans "Tickets" %}{% endblock %}
@@ -54,28 +55,48 @@ with this program; if not, write to the Free Software Foundation, Inc.,
     {% if not ticket.user %}
     {% trans "Response address: " %}<A HREF="mailto:{{ticket.email}}?subject={% trans "Response to your ticket"%}">{{ticket.email}}</A>
     {% endif %}
-</div>
-<div class="panel-body">
 
-    <p><b>{% trans "Title:" %}</b> {{ticket.title}}</p>
-    <p><b>{% trans "Description:" %}</b> {{ ticket.description | linebreaks }}</p>
- 
 <div class="text-right">
+    {% can_view ticket %}
+    <a class="btn btn-info btn-sm" role="button" href="{% url 'tickets:add-comment' ticket.id %}"><i class="fa fa-plus"></i> {% trans "Add a comment " %}</a>
+    {% acl_end %}
     {% can_edit ticket %}
-    <a type="button" href="{% url 'tickets:edit-ticket' ticket.id %}" class="btn btn-info"><p>{% trans "Edit this ticket" %}</p></a>
+    <a class="btn btn-info btn-sm" role="button" href="{% url 'tickets:edit-ticket' ticket.id %}"><i class="fa fa-edit"></i> {% trans "Edit" %}</a>
     {% if not ticket.solved %}
-        <a type="button" href="{% url 'tickets:change-ticket-status' ticket.id %}" class="btn btn-success"><p>{% trans "Mark as solved" %}</p></a>
+        <a class="btn btn-success btn-sm" role="button" href="{% url 'tickets:change-ticket-status' ticket.id %}"><i class="fa fa-check"></i> {% trans "Mark as solved" %}</a>
     {% else %}
-        <a type="button" href="{% url 'tickets:change-ticket-status' ticket.id %}" class="btn btn-warning"><p>{% trans "Mark as unsolved" %}</p></a>
+        <a class="btn btn-warning btn-sm" role="button" href="{% url 'tickets:change-ticket-status' ticket.id %}"><i class="fa fa-close"></i> {% trans "Mark as unsolved" %}</a>
     {% endif %}
     {% acl_end %}
+    {% history_button ticket text=True %}
 </div>
 </div>
+<div class="panel-body">
+
+    <p><b>{% trans "Title:" %}</b> {{ticket.title}}</p>
+    <b>{% trans "Description:" %}</b> {{ ticket.description | linebreaks }}
+ 
 </div>
 
+{% for comment in comments %}
+<div class="panel-footer">
+    <p><span class="badge">{% trans "Comment " %}<b>#{{comment.comment_id}}</b></span> {% trans " added by " %}{{ comment.created_by.get_full_name }}{% trans " on " %} {{comment.created_at}}</p>
+    <b>{% trans "Description:" %}</b> {{ comment.comment | linebreaks }}
+    <div class="text-right">
+     {% can_edit comment %}
+    <a class="btn btn-info btn-sm" role="button" href="{% url 'tickets:edit-comment' comment.id %}"><i class="fa fa-edit"></i> {% trans "Edit this comment " %}</a>
+    {% acl_end %}
+    {% can_delete comment %}
+    <a class="btn btn-danger btn-sm" role="button" href="{% url 'tickets:del-comment' comment.id %}"><i class="fa fa-close"></i> {% trans "Delete this comment " %}</a>
+    {% acl_end %}
+    {% history_button comment text=True %}
+    </div>
+</div>
+{% endfor %}
+</div>
 
 <div class="text-right">
-    <a type="button" href="{% url 'tickets:aff-tickets' %}" class="btn btn-primary"><p>{% trans "All tickets" %}</p></a>
+    <a class="btn btn-primary" role="button" href="{% url 'tickets:aff-tickets' %}"><i class="fa fa-reorder"></i> {% trans "All tickets" %}</a>
 </div>
 
 {% endblock %}

tickets/templates/tickets/delete.html

@@ -0,0 +1,43 @@
+{% extends 'users/sidebar.html' %}
+{% comment %}
+Re2o est un logiciel d'administration développé initiallement au rezometz. Il
+se veut agnostique au réseau considéré, de manière à être installable en
+quelques clics.
+
+Copyright © 2017  Gabriel Détraz
+Copyright © 2017  Lara Kermarec
+Copyright © 2017  Augustin Lemesle
+
+This program is free software; you can redistribute it and/or modify
+it under the terms of the GNU General Public License as published by
+the Free Software Foundation; either version 2 of the License, or
+(at your option) any later version.
+
+This program is distributed in the hope that it will be useful,
+but WITHOUT ANY WARRANTY; without even the implied warranty of
+MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+GNU General Public License for more details.
+
+You should have received a copy of the GNU General Public License along
+with this program; if not, write to the Free Software Foundation, Inc.,
+51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
+{% endcomment %}
+
+{% load bootstrap3 %}
+{% load i18n %}
+
+{% block title %}{% trans "Deletion of tickets" %}{% endblock %}
+
+{% block content %}
+
+<form class="form" method="post">
+    {% csrf_token %}
+    <h4>{% blocktrans %}Warning: are you sure you want to delete this {{ objet_name }} object ( {{ objet }} )?{% endblocktrans %}</h4>
+    {% trans "Confirm" as tr_confirm %}
+    {% bootstrap_button tr_confirm button_type="submit" icon="trash" button_class='btn-danger' %}
+</form>
+<br />
+<br />
+<br />
+{% endblock %}
+

tickets/templates/tickets/publication_mail_en

@@ -1,12 +1,12 @@
 {% if ticket.user %} {{ ticket.user.get_full_name }} opened a ticket.
 Profile: {{site_url}}{% url 'users:profil' ticket.user.id%}
-Answer to the address: {{ticket.user.get_mail}}.
 
 {% else %}  
 An anonymous user (not authenticated) opened a ticket 
-Answer to the address:{{ticket.email}}.
 {% endif %}
+Answer to the address: {{{ticket.get_mail}}.
 
 Title: {{ ticket.title | safe }}
 
 Description: {{ ticket.description | safe }}
+

tickets/templates/tickets/publication_mail_fr

@@ -1,11 +1,11 @@
 {% if ticket.user %} {{ ticket.user.get_full_name }} a ouvert un ticket.
 Profil : {{site_url}}{% url 'users:profil' ticket.user.id%}
-Répondre à l'adresse : {{ticket.user.get_mail}}.
 
 {% else %} 
 Un utilisateur anonyme (non connecté) a ouvert un ticket.
-Répondre à l'adresse : {{ticket.email}}.
 {% endif %}
+Répondre à l'adresse : {{ticket.get_mail}}.
+
 
 Titre : {{ ticket.title | safe }}
 

tickets/templates/tickets/update_mail_en

@@ -0,0 +1,12 @@
+Hello,
+
+The ticket {{ comment.parent_ticket.title | safe }} n°{{ comment.parent_ticket.id }}, opened by {{ comment.parent_ticket.opened_by }}, has been updated by {{ comment.created_by.get_full_name | safe }}.
+{% if comment.parent_ticket.user %} 
+The complete re2o profil can be found here : {{site_url}}{% url 'users:profil' comment.parent_ticket.user.id%}
+{% endif %}
+
+Description : {{ comment.comment | safe }}
+
+Best regards,
+
+The member of the association

tickets/templates/tickets/update_mail_fr

@@ -0,0 +1,12 @@
+Bonjour,
+
+Le ticket {{ comment.parent_ticket.title | safe }} n°{{ comment.parent_ticket.id }}, ouvert par {{ comment.parent_ticket.opened_by }}, a reçu une mise à jour par {{ comment.created_by.get_full_name | safe }}.
+{% if comment.parent_ticket.user %} 
+Le profil re2o est accessible à l'adresse suivante : {{site_url}}{% url 'users:profil' comment.parent_ticket.user.id%}
+{% endif %}
+
+Description : {{ comment.comment | safe }}
+
+Cordialement,
+
+Les membres actifs de l'association

tickets/urls.py

@@ -39,4 +39,7 @@ urlpatterns = [
         name="edit-options",
     ),
     url(r"^new_ticket/$", views.new_ticket, name="new-ticket"),
+    url(r"^add_comment/(?P<ticketid>[0-9]+)$", views.add_comment, name="add-comment"),
+    url(r"^edit_comment/(?P<commentticketid>[0-9]+)$", views.edit_comment, name="edit-comment"),
+    url(r"^del_comment/(?P<commentticketid>[0-9]+)$", views.del_comment, name="del-comment"),
 ]

tickets/views.py

@@ -36,13 +36,19 @@ from re2o.views import form
 
 from re2o.base import re2o_paginator
 
-from re2o.acl import can_view, can_view_all, can_edit, can_create
+from re2o.acl import (
+    can_view,
+    can_view_all, 
+    can_edit, 
+    can_create, 
+    can_delete
+)
 
 from preferences.models import GeneralOption
 
-from .models import Ticket
+from .models import Ticket, CommentTicket
 
-from .forms import NewTicketForm, EditTicketForm
+from .forms import NewTicketForm, EditTicketForm, CommentTicketForm
 
 
 def new_ticket(request):
@@ -71,10 +77,11 @@ def new_ticket(request):
 @can_view(Ticket)
 def aff_ticket(request, ticket, ticketid):
     """View to display only one ticket"""
+    comments = CommentTicket.objects.filter(parent_ticket=ticket)
     return render(
         request,
         "tickets/aff_ticket.html",
-        {"ticket": ticket},
+        {"ticket": ticket, "comments": comments},
     )
 
 
@@ -110,6 +117,59 @@ def edit_ticket(request, ticket, ticketid):
     )
 
 
+@login_required
+@can_view(Ticket)
+def add_comment(request, ticket, ticketid):
+    """ Add a comment to a ticket"""
+    commentticket = CommentTicketForm(request.POST or None)
+    if commentticket.is_valid():
+        commentticket = commentticket.save(commit=False)
+        commentticket.parent_ticket = ticket
+        commentticket.created_by = request.user
+        commentticket.save()
+        messages.success(request, _("This comment was added."))
+        return redirect(
+            reverse("tickets:aff-ticket", kwargs={"ticketid": str(ticketid)})
+        )
+    return form(
+        {"ticketform": commentticket, "action_name": _("Add a comment")}, "tickets/edit.html", request
+    )
+
+
+@login_required
+@can_edit(CommentTicket)
+def edit_comment(request, commentticket_instance, **_kwargs):
+    """ Edit a comment of a ticket"""
+    commentticket = CommentTicketForm(request.POST or None, instance=commentticket_instance)
+    if commentticket.is_valid():
+        ticketid = commentticket_instance.parent_ticket.id
+        if commentticket.changed_data:
+            commentticket.save()
+            messages.success(request, _("This comment was edited."))
+        return redirect(
+            reverse("tickets:aff-ticket", kwargs={"ticketid": str(ticketid)})
+        )
+    return form(
+        {"ticketform": commentticket, "action_name": _("Edit")}, "tickets/edit.html", request,
+    )
+
+
+@login_required
+@can_delete(CommentTicket)
+def del_comment(request, commentticket, **_kwargs):
+    """Delete a comment of a ticket"""
+    if request.method == "POST":
+        ticketid = commentticket.parent_ticket.id
+        commentticket.delete()
+        messages.success(request, _("The comment was deleted."))
+        return redirect(
+            reverse("tickets:aff-ticket", kwargs={"ticketid": str(ticketid)})
+        )
+    return form(
+        {"objet": commentticket, "objet_name": _("Ticket Comment")}, "tickets/delete.html", request
+    )
+
+
 @login_required
 @can_view_all(Ticket)
 def aff_tickets(request):